Terms and conditions for Children's parties and services
These terms of service are designed to protect our clients, staff and the company.
It is our aim to be as fair as possible.
All clients must read these terms before they make a booking.
By completing a booking form and making a non-refundable deposit payment you agree to fulfil your obligations under this agreement. If you have any questions, please don’t hesitate to contact us.
​
Cake décor-ate parties (hereafter know as ‘CDP, ‘us’, ‘we’, ‘our’, ‘ourselves’, or ‘the company’) is a children’s cake decorating service. The scope of our services is outlined on our website and may change on an ongoing basis.
You, the person booking our services, (here after referred to as ‘the client’, ‘You’ or ‘I’) accept to be bound by the full term of use outlined below.
Please note that by paying the deposit and filling in our booking contract you have agreed to these terms and conditions.
​
Just to give you an understanding of the price you have been quoted for the day, is not just covering the hours you have stated, this also covers the hour before which is for setting up, the half hour after which is for packing away, the hour it’s taken staff the day before the party to make the music play list and get everything ready for the party. Plus, on most cases this also covers the hours of travel to and from the venue (not included the fuel costs unless you have been charged travel expenses which covers fuel cost's)
​
Booking Parties
-
Parties are confirmed on a ‘first come, first served’ basis and are subject to availability.
-
These booking terms and conditions also include any additional service that Cake décor-ate provide, including providing food and drink, invitation printing, Photo backdrops and more.
-
Parties cannot be confirmed without timings and a date in place.
-
Cake décor-ate offer different time slots throughout the day, which cannot be changed at the last minute due to other time slots being taken through your day.
-
Full details must be supplied on your booking contract, including your full name address and food allergies and intolerances. We cannot take responsibility for late arrival due to the supply of incorrect information.
-
Often parents ask about siblings. If the child is over 7years and under 16 years old, then they will be classed as part of the party.
-
You must state the number of children who will attend the party If, at any time after initial contact but before the date of the party you wish to amend this number you must notify us of the revised estimated number.
-
It is your sole responsibility to check through all documents forwarded to you from Cake décor-ate. You must inform us immediately if anything is incorrect.
-
Parties attract children from all friendship and family circles and thus often involve a range of age groups. Cake décor-ate may ask for the average age group expected to attend on the day and will cater the party and a structure to suit the majority. Please decide which age group you would prefer the party be focussed on, to avoid disappointment on the day.
-
By booking a party with Cake décor-ate you agree that you release us from any liability associated with loss, injury and accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release Cake décor-ate from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Cake décor-ate.
Payments
-
We cannot confirm any party booking until full payment that was agreed in the booking email which is non-refundable deposit has been made and the booking contract has been sent back. Parties must be paid for in full at least 7 days prior to the event unless agreed between us and Cake décor-ate. We cannot take final payments on the day in cheque/PayPal or stripe payments.
-
Payment can be made via BACs, PayPal or in store at Number 85 coffee and kitchen) but must be made no later than 7 days before your booked date.
-
The price quoted and agreed at the time of booking is the price that the company (Cake décor-ate) and the consumer (you) agree upon and must be paid as such.
​
Additional Information
-
You must notify your Party Host of any disabilities, allergies, phobias or injuries any of the children may have, that you know of.
-
It is the client’s responsibility to check that all children attending are not allergic to any types of food or drink prior to the party. The Party Host should be made fully aware if there is a child with allergies, however, it is ultimately the client’s and parent/guardian’s responsibility to make sure the child with allergies does not eat or touch the food/drink provided by the Party Host.
-
We also require you to check with all the parents and make them aware of any of the additional services you have booked, due to any children with skin reactions, allergic reactions to products we may use i.e. latex balloons, face paints, glitters, skin glues.
-
If any children attending the event have Special Needs which may affect their ability to take part in the event it is important that you must provide us with full details at least 7 calendar days before the event so that we are able to make any reasonable adjustments, if we can. We will decorate the cake we usually do but try to involve the children with any disabilities. You are responsible for ensuring that such children are able to safely attend and engage in the event.
-
The party hosts will bring a range of suitable party music with them to the party. Should you have any special music requests we will endeavour to fulfil these but cannot guarantee them.
On the Day
-
Cake décor-ate is not responsible for any unruly behaviour during the party.
-
In exceptional circumstances, your party host may ask the parent/carer to speak with any party guests that they feel are behaving in an unacceptable manner. The party host reserves all rights to ask the parent/carer to exclude the guest from the party area should they feel it is necessary. Children and their actions remain the full responsibility of their parents/guardians.
-
All parties last 1 – 4 hours depending on the time & date of the party. This is indicated on your invoice. Should you arrive late we will not extend your times or run over, if you want your chosen services to run over or extend on the day you will be charged at the rate of £30 per half hour.
-
All parties take place in Number 85 coffee and kitchen 85 Hewlett Road Cheltenham gl526aj, Because of this music, prizes, sound systems, props and equipment may vary between parties. We ask for your assistance in making yourself available during the party to talk to us about any changes, as necessary. This way we can ensure the party is in line with your expectations given the conditions on the day.
-
We ask that you do not bring any other food or drink to the venue, any extra children who are not booked in will not be able to participate on the day.
-
We will set up tables for food and cake decorating - we ask that you keep all children away from those designated areas until asked over by our staff, and if children play, knock over, or damage our products replacements/refunds will not be made.
-
Our staff will approach you to ask if you enjoyed the party, and if you have any queries about the date or there was something wrong, then we ask you bring this up with the staff on the day. but please note we do not offer refunds or discounts of any sorts.
​
Health & Safety
-
Due to Health and Safety, Party Hosts can only be responsible for a maximum of 15 Children, we ask that a parent/guardian over the age of 18 is present during the entire party.
-
If Cake decor-ate think it is getting unruly with some children running around disturbing decorating and the children trying to take part, we will look at stopping the party and guarantee the safety of the children.
-
There must be at least 1 adult(s) present during party and the safety of all guests is the sole responsibility of the parents/carers, who must be 18 years or above this includes supervision of exits and that children only leave the party with their own parents or guardians. Our party host’s responsibly is strictly limited to the supervision of party activities provided by Cake décor-ate.
-
​
Venue & Parking
-
The party venue is within Number 85 coffee and kitchen address: 85 Hewlett Road Cheltenham, Glos, gl526aj.
-
The party hosts are not responsible for delays in arrival to the party due to parking and will hold no responsibility should parking tickets be issued during the party.
-
Please check your phone on the party day near your party time in case the party host is struggling to find you.
-
The client is responsible for ensuring that they have obtained all the necessary permissions for their guests to attend and take home their decorated cakes.
-
Please note Cake décor-ate does not take responsibility for children causing damage to a venue or any property that the party is held in.
Cancellations, refunds and rescheduling
-
All deposits and full payments are non-refundable.
-
Please notify us as soon as possible if you need to cancel or transfer your booking. Cancellations MUST be made at least 30 days BEFORE your event.
-
All cancellations made 10 days prior to your party will result in the total amount being forfeited if already paid up or will be subject to the payment of the full amount owed.
-
Rescheduling parties are subject to availability & our discretion – in the case of a child being seriously ill or incapacitated,
-
In the event of adverse weather, serious illness or unforeseen circumstances on our part, we reserve the right to cancel the event and offer an alternative date. In the very unlikely event that this does happen, we will give you as much notice as possible.
​
Unlikely events
-
In the event of uk weather condition, snow, flooding, illness, or car breakdown, making it impossible for our staff to make your party which most of the time cannot be judged until the date of the party, you will be informed by a member of staff as soon as we possibly can and reimburse any number of monies you have paid to your booking. (any monies that you will be reimburse will take around 7 days)
-
Please note our staff live Stroud, when it snows, our area is most likely to be one of the heaviest hits and it makes some roads unpassable. We will always strive to do what we can to make it to every event but sometimes the UK weather has other ideas and makes it impossible for us.
​
Liability
-
Our themed parties are a tribute to the original, and for trademark & copyright purposes.
-
We cannot be responsible for not being able to provide activities that require electricity, due to power failures or tripped circuits at the venue we are operating in.
-
If any child/ren or you or any other adult(s) at your party negligently cause damage to equipment or other property belonging to us, you must reimburse us for the cost of repairing/replacing the equipment or property up to a maximum total amount of £3,000 for all items.
-
You accept that Cake décor-ate assumes no responsibility for providing first aid or first aid provision during the party, and you take full reasonability for this.
​
You can help us deliver the best possible party by doing the following.
-
Ensuring that any balloons in the room are tied up and not on the floor.
-
Our parties are very interactive, and by providing a space where the children can focus you will ensure that they are able to have the best possible time!
-
Keeping the party space nice and clear for all our decorating
​
Help us make our parties even better​.
-
We may occasionally take photographs for our Facebook page and website, please let us know at the time of your party if you do not wish for us to do so.
-
We would love to receive a positive review from you, via google or on our website, if you feel we could have done things different or have any problems please email us with your thoughts and we hope we can take them on board for our other parties.
​
Charges that may be incurred
-
Any damages by children that are or are not supervised between (£10 and £2000) payable via cash on the day or invoice payable within 14 days.
-
Late payment charges - If payment isn't made before your booking date, and you haven't paid via cash on the date, you will be liable and charged a late payment fee of £40 in the first 24 hours, there after every week a late payment charge of £50 per week. (We reserve the right to add administration charges to any late payments charges are as follows: £30 administration fee, any phone calls or email reminders will be charged at £10 per one)
-
Additional children on the day that haven't been quoted for will not be able to participate although they can stay around.
These terms and conditions do not affect your statutory rights.
Email: cakedecorateparties@gmail.com
Call: 0242570973